Member Advocate I
Member Advocate I
by clevercare 2022.03.02
Clever Care Health Plan이란 메디케어 회사 입니다.시니어분들을 위한 메디케어 건강보험을 운영하는 회사로, 미국에서 일하시는데 결격사유가 없어야 하며, 전화상담 내용을 영어로 동시에 기록하실수 있게 컴퓨터 사용이 능숙하신 분이시라면 지원 가능합니다.
헌팅턴비치(7711 Center Ave. Huntington Beach, CA 92647) 혹은 아케디아(660 W. Huntington Dr. Arcadia, Ca 91007)로 출근하셔야 하며,
10월~3월까지는 주말근무도 가끔 하셔야 합니다.
관심 있으시다면, 영문이력서를 워드파일로 작성하셔서 이메일로 보내주세요. 이메일 주소는hr@ccmapd.com입니다. 자세한 내용은 아래글을 참고하시면 됩니다.
Schedule: 8 hour shift (between 8am~8pm 사이 8시간 근무, 추후 근무시간대 확정)
• Monday to Friday (some weekends)
Pay: $18~ / hour, 경력에 따라 더 높게 받으실수도 있습니다.
About Clever Care Health Plan
Clever Care Health Plan is a Medicare Advantage health plan currently serving Medicare beneficiaries in Southern California. Our employees are passionate in providing best services to our members and healthcare providers. We deliver on our commitment to our members’ health and well-being by offering plans that connect the benefits of Eastern and Western medicine. To learn more, please visit CleverCareHealthPlan.com.
Functions & Job Responsibilities
• Manage inbound and outbound calls, faxes, and emails in a call center environment
• Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care
• Responds efficiently and accurately to callers and explains possible solutions
• Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed
• Follows communication scripts when handling different topics
• Builds sustainable relationships and engages members by going the extra mile
• Keep records of all conversations in our central database
• Additional projects assigned by management
Education/Experience
• High school diploma or equivalent, Bachelor’s Degree preferred
• At least 2 years customer service experience, preferably in healthcare management and/or a call center setting
• Bilingual in one of the following languages: Cantonese, Mandarin, Vietnamese and/or Korean
• Exceptional customer service skills, including verbal and written communication
What's in it for you? Benefits!
• A competitive compensation and benefits program.
• Generous paid-time-off (PTO).
• Paid holidays
• Medical, Dental and Vision (cover all of your family), Long-term disability. FSA
• Excellent 401k saving plan, providing up to 4% match and employer contribution match is 100% immediately vested.
• A work-life balance and much more!
Physical & Working Environment.
Typical Physical Demands.
Position requires a great amount of sitting and standing. Some standing, stooping, bending or reaching is required. May require lifting up to 15 pounds. Requires manual dexterity sufficient to operate a computer, calculator and telephone. Requires normal range of hearing and vision. Requires the ability to type and file.
Typical Working Conditions.
Work is performed in an office environment. Work may be stressful at times. May occasionally work some irregular hours.
헌팅턴비치(7711 Center Ave. Huntington Beach, CA 92647) 혹은 아케디아(660 W. Huntington Dr. Arcadia, Ca 91007)로 출근하셔야 하며,
10월~3월까지는 주말근무도 가끔 하셔야 합니다.
관심 있으시다면, 영문이력서를 워드파일로 작성하셔서 이메일로 보내주세요. 이메일 주소는hr@ccmapd.com입니다. 자세한 내용은 아래글을 참고하시면 됩니다.
Schedule: 8 hour shift (between 8am~8pm 사이 8시간 근무, 추후 근무시간대 확정)
• Monday to Friday (some weekends)
Pay: $18~ / hour, 경력에 따라 더 높게 받으실수도 있습니다.
About Clever Care Health Plan
Clever Care Health Plan is a Medicare Advantage health plan currently serving Medicare beneficiaries in Southern California. Our employees are passionate in providing best services to our members and healthcare providers. We deliver on our commitment to our members’ health and well-being by offering plans that connect the benefits of Eastern and Western medicine. To learn more, please visit CleverCareHealthPlan.com.
Functions & Job Responsibilities
• Manage inbound and outbound calls, faxes, and emails in a call center environment
• Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care
• Responds efficiently and accurately to callers and explains possible solutions
• Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed
• Follows communication scripts when handling different topics
• Builds sustainable relationships and engages members by going the extra mile
• Keep records of all conversations in our central database
• Additional projects assigned by management
Education/Experience
• High school diploma or equivalent, Bachelor’s Degree preferred
• At least 2 years customer service experience, preferably in healthcare management and/or a call center setting
• Bilingual in one of the following languages: Cantonese, Mandarin, Vietnamese and/or Korean
• Exceptional customer service skills, including verbal and written communication
What's in it for you? Benefits!
• A competitive compensation and benefits program.
• Generous paid-time-off (PTO).
• Paid holidays
• Medical, Dental and Vision (cover all of your family), Long-term disability. FSA
• Excellent 401k saving plan, providing up to 4% match and employer contribution match is 100% immediately vested.
• A work-life balance and much more!
Physical & Working Environment.
Typical Physical Demands.
Position requires a great amount of sitting and standing. Some standing, stooping, bending or reaching is required. May require lifting up to 15 pounds. Requires manual dexterity sufficient to operate a computer, calculator and telephone. Requires normal range of hearing and vision. Requires the ability to type and file.
Typical Working Conditions.
Work is performed in an office environment. Work may be stressful at times. May occasionally work some irregular hours.