Member Advocate I
Member Advocate I
by clevercare 2022.03.02
Clever Care Health Plan is a Medicare company.As a company that operates Medicare health insurance for seniors, you must not have any disqualification to work in the United States, and you can apply if you are proficient in using a computer so that you can record phone conversations in English at the same time.
You must go to Huntington Beach (7711 Center Ave. Huntington Beach, CA 92647) or Arcadia (660 W. Huntington Dr. Arcadia, CA 91007), and
occasionally work weekends from October to March.
If you are interested, please write your resume in English as a word file and send it to us by e-mail. Email address is hr@ccmapd.com . For more details, please refer to the article below.
Schedule: 8 hour shift (between 8am~8pm, working hours to be confirmed later)
• Monday to Friday (some weekends)
Pay: $18~ / hour, depending on your experience, you may get a higher salary.
About Clever Care Health Plan
Clever Care Health Plan is a Medicare Advantage health plan currently serving Medicare beneficiaries in Southern California. Our employees are passionate in providing best services to our members and healthcare providers. We deliver on our commitment to our members' health and well-being by offering plans that connect the benefits of Eastern and Western medicine. To learn more, please visit CleverCareHealthPlan.com.
Functions & Job Responsibilities
• Manage inbound and outbound calls, faxes, and emails in a call center environment
• Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care
• Responds efficiently and accurately to callers and explains possible solutions
• Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed
• Follows communication scripts when handling different topics
• Builds sustainable relationships and engages members by going the extra mile
• Keep records of all conversations in our central database
• Additional projects assigned by management
Education/Experience
• High school diploma or equivalent, Bachelor’s Degree preferred
• At least 2 years customer service experience, preferably in healthcare management and/or a call center setting
• Bilingual in one of the following languages: Cantonese, Mandarin, Vietnamese and/or Korean
• Exceptional customer service skills, including verbal and written communication
What`s in it for you? Benefits!
• A competitive compensation and benefits program.
• Generous paid-time-off (PTO).
• Paid holidays
• Medical, Dental and Vision(cover all of your family), Long-term disability. FSA
• Excellent 401k saving plan, providing up to 4% match and employer contribution match is 100% immediately vested.
• A work-life balance and much more!
Physical & Working Environment.
Typical Physical Demands.
Position requires a great amount of sitting and standing. Some standing, stooping, bending or reaching is required. May require lifting up to 15 pounds. Requires manual dexterity sufficient to operate a computer, calculator and telephone. Requires normal range of hearing and vision. Requires the ability to type and file.
Typical Working Conditions.
Work is performed in an office environment. Work may be stressful at times. May occasionally work some irregular hours.
You must go to Huntington Beach (7711 Center Ave. Huntington Beach, CA 92647) or Arcadia (660 W. Huntington Dr. Arcadia, CA 91007), and
occasionally work weekends from October to March.
If you are interested, please write your resume in English as a word file and send it to us by e-mail. Email address is hr@ccmapd.com . For more details, please refer to the article below.
Schedule: 8 hour shift (between 8am~8pm, working hours to be confirmed later)
• Monday to Friday (some weekends)
Pay: $18~ / hour, depending on your experience, you may get a higher salary.
About Clever Care Health Plan
Clever Care Health Plan is a Medicare Advantage health plan currently serving Medicare beneficiaries in Southern California. Our employees are passionate in providing best services to our members and healthcare providers. We deliver on our commitment to our members' health and well-being by offering plans that connect the benefits of Eastern and Western medicine. To learn more, please visit CleverCareHealthPlan.com.
Functions & Job Responsibilities
• Manage inbound and outbound calls, faxes, and emails in a call center environment
• Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care
• Responds efficiently and accurately to callers and explains possible solutions
• Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed
• Follows communication scripts when handling different topics
• Builds sustainable relationships and engages members by going the extra mile
• Keep records of all conversations in our central database
• Additional projects assigned by management
Education/Experience
• High school diploma or equivalent, Bachelor’s Degree preferred
• At least 2 years customer service experience, preferably in healthcare management and/or a call center setting
• Bilingual in one of the following languages: Cantonese, Mandarin, Vietnamese and/or Korean
• Exceptional customer service skills, including verbal and written communication
What`s in it for you? Benefits!
• A competitive compensation and benefits program.
• Generous paid-time-off (PTO).
• Paid holidays
• Medical, Dental and Vision(cover all of your family), Long-term disability. FSA
• Excellent 401k saving plan, providing up to 4% match and employer contribution match is 100% immediately vested.
• A work-life balance and much more!
Physical & Working Environment.
Typical Physical Demands.
Position requires a great amount of sitting and standing. Some standing, stooping, bending or reaching is required. May require lifting up to 15 pounds. Requires manual dexterity sufficient to operate a computer, calculator and telephone. Requires normal range of hearing and vision. Requires the ability to type and file.
Typical Working Conditions.
Work is performed in an office environment. Work may be stressful at times. May occasionally work some irregular hours.